Terms of Service

1. The agreement

These Terms of Service ("Terms") are a binding agreement between you ("you", "parent", "user") and Wellnest Group ("SpeechZoo", "we", "us"). By creating an account, downloading the SpeechZoo app, or otherwise using the service, you agree to these Terms and our Privacy Policy.

You must be at least 18 years old and the parent or legal guardian of the child who uses SpeechZoo. If you are not, please do not use the service.

2. What SpeechZoo is (and isn't)

SpeechZoo is a parent-directed speech-practice app. It offers:

• A non-diagnostic developmental screening based on published milestones (ASHA, REELS)
• Evidence-based parent coaching on techniques used by speech-language pathologists
• Therapist-designed activities for children ages 1-6
• Optional AI voice cloning so practice audio sounds like the parent
• Optional AI face avatar for video practice (future feature)

3. No medical advice

The service, including the screening, progress reports, and activity recommendations, is for informational and educational purposes only. It is not a substitute for professional medical, diagnostic, or therapeutic advice from a licensed speech-language pathologist, pediatrician, or other qualified healthcare provider. Always consult a licensed professional for any concerns about your child's development. Never disregard professional advice or delay seeking it because of something you read or saw in SpeechZoo.

4. Your account

• You are responsible for keeping your login credentials secure.
• You are responsible for activity that occurs under your account, including your child's use.
• Provide accurate information at sign-up (accurate child age, accurate email). Inaccurate information may lead to less effective recommendations or account suspension.
• One account per parent or household. Do not share login credentials outside your household.

5. Your obligations

By using SpeechZoo, you agree to:

• Provide truthful information about yourself and your child (including age).
• Supervise your child during app use. The app is designed for parent + child co-use, not unsupervised kids' entertainment.
• Use the voice-cloning feature only with your own voice, or the voice of an adult who has given you explicit permission (see Section 6).
• Keep payment information current if you subscribe.
• Comply with all applicable laws, including U.S. federal laws, your state's laws, and (if outside the U.S.) your country's laws.

6. Prohibited uses

You may not, and you may not help anyone else:

• Upload a voice recording or photo of any person who has not given you explicit permission.
• Clone the voice of a child (including your own child's voice). The voice-cloning feature is exclusively for adult parent voices.
• Use the cloned voice or avatar to impersonate, defraud, harass, defame, or harm any person.
• Use SpeechZoo to generate content that is pornographic, sexually explicit, violent, hateful, discriminatory, or otherwise unlawful.
• Reverse-engineer, decompile, or attempt to extract model weights, voice embeddings, or other proprietary components.
• Scrape, crawl, or use automated systems to access the service.
• Resell, sublicense, or redistribute the service or any cloned voice/face output.
• Interfere with the security or functionality of the service.
• Use the service in any way that violates COPPA, BIPA, CCPA, GDPR, or other applicable privacy/biometric laws.

Violating these terms may result in immediate account termination, deletion of your voice/face data, and (in serious cases) referral to law enforcement.

7. Intellectual property

What we own: SpeechZoo's app, website, branding (logos, name, lion mascot), copy, artwork, activity designs, screening content, progress algorithms, and all underlying software. These are owned by Wellnest Group and protected by copyright, trademark, and other laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the app for your family's non-commercial use.

What you own: Your voice recording, your face photo, your child's name, your screening answers, and any other content you provide. You retain all rights in your content. See Section 8 for the limited license you grant us.

8. Your voice, face, and content

When you upload a voice recording or face photo, you grant us a limited, non-exclusive, royalty-free license to process, transmit, and store that content solely for the purpose of:

• Generating the voice model or avatar you requested
• Synthesizing practice audio/video for your child
• Storing it securely until you ask us to delete it

This license ends when you delete your data or your account. We do not use your voice or face to train general AI models, to generate content for other users, or for any purpose outside your own practice.

You represent and warrant that (a) the voice and face you upload are your own (or belong to an adult who has given you explicit permission), and (b) you have all rights necessary to grant this license.

9. Subscriptions & payments

• Some features require a paid subscription. Prices are shown in the app before you subscribe.
• Subscriptions are processed through Apple In-App Purchase. Apple's terms apply to the payment.
• Subscriptions auto-renew unless you cancel at least 24 hours before the end of the current period. You can cancel in iOS Settings → your Apple ID → Subscriptions.
• Refunds are handled by Apple under their refund policy. We cannot process refunds directly.
• Free trials, if offered, convert to paid subscriptions unless you cancel before the trial ends.

10. Third-party services

SpeechZoo uses third-party services to provide certain features (e.g., ElevenLabs for voice cloning, HeyGen/Hallo2 for future avatar generation, Apple for payments, Cloudflare for hosting). Their terms and privacy policies apply to their portion of the service. We choose providers that meet our privacy standards, but we are not responsible for their independent actions.

11. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WELLNEST GROUP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR ACHIEVE ANY PARTICULAR RESULT. NO ADVICE OR INFORMATION OBTAINED FROM SPEECHZOO CREATES ANY WARRANTY.

In particular, we make no clinical or medical warranty. SpeechZoo does not guarantee any specific speech outcome for any child.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WELLNEST GROUP AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, LOST GOODWILL, OR LOSS OF USE, ARISING OUT OF OR RELATED TO THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF WELLNEST GROUP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) US$100.

Some jurisdictions do not allow these limitations, so they may not apply to you.

13. Indemnification

You agree to defend, indemnify, and hold harmless Wellnest Group from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of: (a) your violation of these Terms, (b) your misuse of the voice-cloning or avatar features (including uploading someone else's voice/face without consent), (c) your violation of any law or third-party right.

14. Termination

You can stop using SpeechZoo at any time. To close your account and delete your data, go to Settings → Account → Delete My Account, or email us.

We may suspend or terminate your account if you violate these Terms, misuse the biometric features, or we are required to do so by law. Where practical, we'll notify you first. Sections that by nature should survive termination (IP, warranty disclaimers, liability limits, arbitration) will survive.

15. Dispute resolution & binding arbitration

Informal resolution first. Before filing any claim, you agree to contact us at hello@wellnestgroup.life and try to resolve the dispute informally. Most issues can be resolved this way in under 30 days.

Binding arbitration. If informal resolution fails, any dispute arising out of or relating to these Terms or the service will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be held in the state and county where you reside, or by video conference. Each party pays its own fees unless the rules require otherwise. The arbitrator may award any relief a court could.

Class-action waiver. You and Wellnest Group agree to bring claims only in your individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.

Exceptions. Either party may bring an individual claim in small-claims court. Either party may seek injunctive relief in court for intellectual-property misuse.

Opt out. You can opt out of this arbitration clause by emailing hello@wellnestgroup.life with the subject line "Arbitration opt-out" within 30 days of creating your account. The opt-out only affects the arbitration clause; the rest of these Terms still apply.

16. Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. Wellnest Group is a Delaware entity. To the extent arbitration does not apply, the exclusive venue for any claim is the state or federal courts located in Delaware, and you consent to personal jurisdiction there.

Note: if Wellnest Group is incorporated in a different state (e.g., California), the governing-law and venue clauses will be updated before public launch to reflect the correct state.

17. Changes to these terms

We may update these Terms over time. For material changes we'll notify you in-app or by email at least 14 days before the change takes effect. If you keep using SpeechZoo after the effective date, you accept the new Terms. If you don't agree, please stop using the service and close your account.

18. Contact

Questions or legal notices:

• Email: hello@wellnestgroup.life
• Subject line: "Legal" or "Terms question"
• Mail: Wellnest Group — address to be listed before public launch